About Order
We currently accept payments through Shop Pay and PayPal, providing a secure and convenient checkout experience.
During checkout, simply select your preferred payment method and follow the on-screen instructions to complete your purchase.
If you experience any issues with payment, please feel free to contact our customer support team for assistance.
After placing your order, you will receive an order confirmation email at the email address provided during checkout. You can click "View Order" or "Track Order" in the email to check your order details and shipping status.
If needed, you can also revisit our website and use the same email address associated with your order to access your order information.
Please let us know if you need any further assistance.
It depends on where you are.
For most orders, delivery typically takes 2-5 business days for the UK, the European countries, and the USA. (Please note that if the item is out of stock at our overseas warehouses, delivery may take slightly longer.)
For other countries, the estimated delivery time is 5-10 business days.
The above time limits apply to most cases, but there are exceptions sometimes. Please be aware of this.
Delivery details will be provided in your confirmation email.
To track your order, please log in to your account and go to My Orders. Then click on the tracking number of your order to view the latest shipping updates and delivery status.
If you have any trouble finding it, please contact our customer support team for assistance.
If you ordered multiple units of the same product, they will usually be packed and shipped together. However, if the quantity exceeds the size or weight limits for a single package, your order may be split into multiple shipments.
If you ordered different products, whether they are shipped together depends on inventory availability and warehouse locations. If the items are stocked in different warehouses, they may be shipped separately and arrive at different times.
If you received an item that is different from what you ordered, please contact our customer support team as soon as possible.
To help us resolve the issue quickly, please provide your order number and clear photos of the item you received.
Once we review the information, we'll work with you to find the best solution, which may include sending the correct item or arranging a replacement.
We appreciate your patience and understanding.
Once an order has been shipped, changing the delivery address may be difficult.
If you need to update the address, please contact our customer support team as soon as possible. We will gladly check with the carrier and do our best to accommodate your request.
Please note that address changes are subject to the carrier’s policies and the shipment status, so we are unable to guarantee that a change can be made.
Additional fees may apply in some cases.
About Shipping
Yes, we offer international shipping to many countries worldwide.
You can enter your shipping address at checkout to check whether delivery is available to your location. If you need any assistance, please contact our customer support team.
We work with a variety of trusted shipping carriers depending on the destination and shipping method.
Common carriers include DHL, Hermes, Correos, GLS, 4PX, FedEx, UPS, and others.
The carrier used for your order may vary based on your location and the most efficient delivery option available
Please contact our customer support team within 48 hours of receiving your package and provide your order number along with clear photos of the damaged item and its packaging.
This will help us investigate the issue and assist you as quickly as possible.
Once we review the information, we'll work with you to provide an appropriate solution, such as a replacement or other available options.
Your satisfaction is important to us, and we're here to help.
If you have not received your package, please first check the tracking information provided in your shipping confirmation email.
If the tracking status has not been updated for an extended period or your package still has not arrived, please contact our customer support team with your order number.
We will be happy to assist you in investigating the shipment and finding a suitable solution.
Your satisfaction is important to us, and we'll do our best to help resolve the issue as quickly as possible.
Exchange & Return
Please check our return/refund/exchange policy here.
We offer a 30-day return period starting from the date of delivery. If you experience a product quality issue, you may return the item for a full refund within 30 days. For non-quality-related returns, the item must be returned in its original, unopened condition with all accessories and packaging included. Please note that return shipping costs for non-quality-related returns are the responsibility of the customer.
Please check our return/refund/exchange policy.
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1.If you need to return or exchange an item, please contact our customer support team within 30 days of receiving your order to start the process.
2.Once your request is approved, we will provide you with the return instructions and the return address.
3.After we receive and inspect the returned item, we will process your refund or exchange accordingly.
4.Refunds will be issued to your original payment method, and processing times may vary depending on your bank or payment provider.
5.Please note that items must be returned in accordance with our return policy conditions. In some cases, return shipping fees may apply.
Yes, we recommend keeping the original packaging, including the box, accessories, and any included materials, in case you need to make a return.
For most returns, items are required to be sent back in their original condition and packaging.
This helps ensure your return can be processed smoothly and without delays.
If the original box is not available, please contact our customer support team before sending the item back, and we will advise you on the available options.
